‘Misleading and problematic’ Yahoo Help and ‘incapable and apologetic’ customer care!

I have been using a Yahoo alias with my primary Yahoo account. But I wanted to have that alias as the primary ID. So, I searched for any viable option to do this, on their help pages. Finally, I got this link, which made my search fruitful. If only I realised I was getting into trouble!
I followed the instructions there. Deleted the alias first and then tried to sign up with that alias. To my distress and frustration, the system told me the ID existed. To verify this, I sent mails to the deleted address and all of them returned undelivered, bearing the reason that the ID did not exist. I contacted Yahoo support. They tried to convince me that it is not possible to reuse a deleted ID. Further, the issue was escalated to their priority support and then to some other teams. Some people replied that I can reuse the deleted ID after six months, and some said I can never reuse it. I invited their attention to the above link, but they seemed to ignore it. Finally I shot a mail, asking them a clarification regarding the information available on the said link. And, this was the reply I got:

“The page in question is problematic because it appears to imply that the process is quick and easy. The reality is that it can take at least six months to free up a Yahoo! ID after it’s been cancelled. I apologize that the page is misleading, and we will see to it that it is adjusted accordingly.”

and this was another reply:

“This means that the system has received this ID as terminated, to date I have never seen a Yahoo! ID that has successfully been recycled. So you probably will never be able to re-register the YID. I do apologize for this inconvenience”

But what help is this information to me? Filed another request to make the ID available again, as I only followed their instructions and got into trouble. Headless people there! They might correct the information on their webpage, so I took a screenshot before that (see image).

Update: Out of frustration, I deleted my original Y! ID as well. 😐

Advertisements

12 responses to ‘Misleading and problematic’ Yahoo Help and ‘incapable and apologetic’ customer care!

  1. Hello Sreejith,How are you dear.I’m sorry for the long absence.Hope everything has been going on fine at your end.I’m back with < HREF="http://www.sunilparashar.com" REL="nofollow">Strings of Life<>.Yahoo is considered to be one of the best internet players & such a flaw is real eye opener. Yahoo is slow at my place so I use Gmail.Hope to hear from you soon.Take Care!. 🙂

    Like

  2. Re: SunilGreat to see you back baba! Everything is fine at my end… Some good news too.. I am married now.. 😉Regarding this post – you are right. I never expected something like this would happen from yahoo… Poor….

    Like

  3. Hey!! you are married??? & you didn’t invite me.. :(. But somehow i’m also responsible for this.many congratulations to you.Wishing you a happy married life. 🙂

    Like

  4. MM

    U deleted the primary Yahoo id as well?? Good! Serves them right! 😉 😀I had stuck to gmail ever since i discovered it. Yahoo! just doesnt manage to live up to my expectations.. hehehe… 😛

    Like

  5. Gosh, I’m surprised about all that concerning Yahoo!Not good!Hope all is well with you!It was great having you visit again….missed you!Margie

    Like

  6. Re: MargieAlas! They don’t realise people would like to have better support facilities from them as well.It’s great to have you here as well Margie!

    Like

Comments are closed.